Privacy Policy
At Eastwood Family Doctors, we respect your privacy and are committed to protecting your personal information when you use our website. This policy explains how we collect, use, and safeguard your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect Online
When you visit or interact with our website, we may collect:
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Personal details you provide through online forms or bookings (such as name, phone number, email address).
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Technical information such as your IP address, browser type, pages visited, and cookies to help improve your online experience.
How We Use Your Information
We use the information collected via our website to:
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Manage online appointment bookings and enquiries.
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Communicate with you about your healthcare needs.
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Improve our website functionality and services.
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Meet legal and regulatory obligations where required.
We will never sell or share your information with third parties for marketing purposes.
Storage & Security
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All personal information submitted via our website is stored securely.
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We use encryption, firewalls, and access controls to protect your data.
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Only authorised staff have access to your information.
Cookies & Analytics
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Our website may use cookies to remember your preferences and enhance your browsing experience.
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We may use analytics tools (such as Google Analytics) to understand how our website is used, so we can improve our services.
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You can disable cookies through your browser settings, but some website features may not function correctly.
Links to Other Websites
Our website may contain links to external websites. Eastwood Family Doctors is not responsible for the privacy practices of other sites. We recommend reviewing their privacy policies when you visit them.
Accessing & Correcting Your Information
You may request access to, or correction of, the personal information you provide through our website by contacting us directly.
Complaints
If you have a concern about how we handle your information, please contact our Practice Manager. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.